Event chain · Product life record · Gate tracker

Cause. Effect. Evidence.

Quality events never happen in isolation. EnterpriseCAQ makes the connections visible – as a chain across every module, as a complete life record of each individual serial number, and as a gate tracker that walks every case through its process.

The event chain.

A complaint leads to a nonconformity, that to an action, that to an audit – and somewhere in between sits the risk. The event chain shows that chain as an interactive picture: every object a tile, every link a line, the whole story at a glance.

Every linked object in one chain: nonconformities, complaints, sub-processes, actions, audits, findings, incoming goods inspections and risks
The entry point makes no difference – the chain looks the same from every object and always shows the full picture
Risk-based thinking (ISO 9001, clause 6.1) built in: every tile is rated live by configurable risk rules – overdue objects and those close to their deadline escalate their rating automatically
Timelines and tightened deadlines right inside the chain: whatever sits below the line has to be closed by the cut-off date – otherwise a notification goes out

The event chain of a nonconformity – with live risk rating, portal push markers and detail view

The product life record.

What the event chain is for quality events, the life record is for the physical product: the complete, chronological file of every tracking unit – from its first goods receipt to its service in the field.

Every serial number tells its whole story: goods receipt and inspection, production records, nonconformities, complaints, repairs, stock movements
A serial number explorer with bills of material: which unit sits in which product – and what has happened to it
Changes traceable down to the individual field – fed from the platform’s tamper-evident audit trail
Traceability in both directions: from a field failure back to the batch, from the batch forward to every affected unit

Product life record of a serial number in EnterpriseCAQ: chronological history with stock movement and unit updates, alongside linked sub-processes, actions, the supply chain down to tier 3 and production records — The life record of a serial number – history, linked sub-processes, supply chain and production records

The gate tracker.

Between “open” and “closed” lies the actual journey. The gate tracker ties every case to the stage gates of its process – and shows at any moment which gate has been reached, what is still missing for it, and where things are stuck.

Every case carries the stage gates of its system process as a compact row of circles – from capture to closure, with progress per gate
Behind each gate sits a checklist of criteria; the system ticks many of them off automatically as soon as their trigger is met – for instance once the immediate action has been created
Gate columns in the list views: the process progress of every case at a glance, filterable per system process
If the gate definition of the process changes, the tracker warns (“gate definition changed”) and updates at a click – whatever was already done is kept
Visible to portal partners on request: the supplier sees the same gate progress as the internal team

Gate row of a case in EnterpriseCAQ: five gates from capture through immediate action, root cause analysis and CAPA to closure, each with its criteria checklist; lightning symbols mark items that can be ticked off automatically — The gate row of a case – each gate with its criteria checklist, ⚡ marks items ticked off automatically

Compact status monitor in EnterpriseCAQ: gate circles with progress per gate and the notice “gate definition changed” with a refresh button — Compact in the detail view – with a refresh when the gate definition changes

Gate columns in a list view of EnterpriseCAQ: nonconformities with gate circles 0 to 4 per row, category and due date — Gate columns in the list – the process progress of every case at a glance

Together: traceability without gaps.

From the event to the cause, from the serial number to the history, from the gate to closure – no ring binders, no Excel archaeology. Try all three in the live demo.

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