Actions · CAPA

One finding, one action, one piece of evidence.

Action management is the hub of the QMS: whatever comes to light in the system – an audit finding, a nonconformity, a complaint, a risk – it ends in an action with an owner, a due date and an effectiveness check.

Every source, one register.

Actions arise where the problem becomes visible – and still all end up in one place.

One central action register for the whole company, with continuous number ranges (MA-YYYY-NNN)
Every action knows its origin: audit, nonconformity, complaint, risk, APQP gate or manual – filterable and analysable
Gate columns right in the list: each action’s gate tracker progress at a glance, with configurable columns and saved views
“Freeze as document”: the state of an action becomes a versioned, controlled record
Discussion right on the action through the built-in messenger – no lost email threads

Action management in EnterpriseCAQ: list with gate columns per action, a KPI row (open, overdue, lead time) and, on the right, a badly overdue frozen action with status monitoring and open mandatory criteria — The action register – gate columns, document freezing and status monitoring with mandatory criteria

From the due date to effectiveness.

ISO 9001 does not ask whether an action was completed – it asks whether it worked.

Overdue actions escalate automatically, on a configurable schedule and grace period
The effectiveness check is a step of its own: source → action → effectiveness, documented without gaps
Visible in the event chain, including a live risk rating once an action is overdue
Owners are notified on assignment and when an action falls due

Action detail in EnterpriseCAQ with the finding, the hazard, a list of tasks with owners and review dates, and the effectiveness check – closure only after effectiveness is confirmed — The action in detail – tasks, team, origin and effectiveness check

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