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Complaints · 8D
From the customer’s problem to a closed 8D.
A complaint is rarely a single step of work. EnterpriseCAQ holds the case as a bracket and the work as cases underneath it – from the 8D report through the analysis to the return to the supplier.
Cases and tasks instead of paper slips.
The complaint case holds everything together; each task beneath it has its own type, status and owner.
- Task types for the real work: 8D report, analysis, repair, service, return to vendor
- Dependencies and follow-up actions between tasks – the chain is visible in the event chain
- Direct product and serial number context: affected units are linked, and their life history knows the case
- Continuous number ranges (RK-YYYY-NNN, V-YYYY-NNN) and an audit-proof history
Suppliers take part – under control.
Instead of sending 8D reports back and forth by email, the supplier works directly in the partner portal.
- Targeted release of individual cases to partners – with graded rights (read only or comment)
- NDA gate: confidential content leaves the company only where an agreement is in force
- Partner replies flow back into the internal review automatically – nothing is adopted unchecked
- A warning when the state held by the partner is out of date